Shipping & Return Policy
ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
ORDER SHIPMENT
In stock orders ship within 1-2 business days from the date of your order and will be delivered in 2 business days after shipment. Please contact us for rush shipping rates and options. We will send you tracking information within 2 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at info@homephone.com
Multiple items, ship days will be 5 days.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrive damaged, please contact us immediately and send photos to info@homephone.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in NEW condition. However, there are some exceptions:
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Once they’ve been opened and/or installed. Please contact the tech support for any issues past the return window.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier (by UPS, FedEx, USPS, etc.).
The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 20%
Returns must be accompanied with an RMA number. Please contact us at https://acnc.tech/rma-request/ in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us at info@homephone.com and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
All DoorBell Fon must be installed by PRO a licensed contractor (electrician, security system, home automation, communication experts, Telephone technicians etc.) or it will void the warranty of the unit from the manufacturer. The purchaser of the DoorBell Fon accepts full responsibility and liability for its proper use, operation, and installation. These units are not to be used for DIY purposes.
